The place: Old Towne Grill, in a historic building in downtown Provo, one floor below the Madison, at 295 W. Center Street, Provo, UT 84601
Contact info: online at http://theoldtownegrill.com, on Facebook, by phone at (801) 375-2183
- Lunch/Dinner: Mon – Sat / 11 am – 10 pm
- Breakfast: Sat / 8:00 am – 11 am
Our mission is to provide phenomenal food and superb service, at great prices. Because we believe you should eat well without having to spend a fortune.
Wherever possible, we are committed to using local, organic and sustainable products both in our food and throughout our restaurant. We will make every attempt to buy from local farms and to minimize waste wherever we can, thus lowering our “food print” in an effort to both save the environment and keep money in your wallet.
We care about providing fantastic food to the guests who dine with us, and we also know there are so many in our community who go without. Therefore we are committed to partnering with organizations to help put an end to hunger and poverty. Take a look at our blog or sign up for our e-newsletter to learn more about our charity partnerships and promotions.
Our goal is to be your neighborhood American Grill – a place you can relax, grab a bite, and enjoy a meal among friends. Source: Old Towne Grill website, http://theoldtownegrill.com/about-old-towne-grill/
The ambiance: Imagine if homey and lackluster got together and tried out a relationship. While there certainly is decor on the walls and mismatched dishes (like you’d find at home? At Grandma’s? I’m not sure why restaurants do this because I’ve never actually been to anyone’s home and had a different set of dishes than the host/hostess), there’s still a somewhat bleak austerity to the Old Towne Grill. Because it’s housed in a historic building and is below a night club (yeah, you heard me, a night club in Provo, Utah), the architecture is a little awkward for a restaurant, and space feels fairly limited. However, there are lovely, large windows for you to look out while you dine, and it seems like they did what they could with what they had.
The Munch: I went with a coworker who is a lighter eater than I, so we shared a salad and had our own entrees. We ordered:
- grilled kale salad
- center street tacos
- madison chicken sandwich with a cup of cuban black bean soup with smoked ham
I typically don’t have much to say about servers, since I like to focus primarily on the food (unless, of course, they drop dishes and food on us). However, my coworker and I had such an awkward encounter with our server, that I can’t really shake it off. Having worked in the restaurant industry myself, it was pretty clear she was a first-time-ever server, which is perfectly fine (we all have to begin at the beginning, after all), but she was equal parts uncomfortable and pushy. She spent a little too much time at our table after we ordered, compelling us to come up with brief conversation, and she was quite insistent upon what my coworker order, which may have come from management, so I won’t hold that entirely against her. This isn’t to say she wasn’t kind or prompt, as she was both, but I hope in the future the management at Old Towne Grill trains their staff a little better — food service is a whole different ballgame than any other industry, and it requires a certain demeanor.
Moving onto the food.
The salad, which wasn’t actually something my coworker had wanted to order in the first place, turned out to be a pretty good prompt from our server. Primarily spinach-based, it had small bits of crispy, grilled kale, orange segments, toasted pepitas, seasoned breadcrumbs, and chopped dates, with a honey vinaigrette. I wished it came with far more kale than it did, since the name naturally implies you’re going to be getting a plate full of grilled kale, and the seasoned breadcrumbs were there for no apparent reason, but it was still delicious. The chopped dates added a wonderful sweetness and textural difference against the greens, and the orange segments (fresh, not canned mandarins) were refreshing and bright. The honey vinaigrette was quite wonderful — not too cloying, which can happen when you have a honey-based sauce.
My coworker ended up full enough from the salad and took her street tacos and black beans home, but the presentation was lovely, and I have little doubt in my mind that they were tasty based upon their preparation and appearance. They topped the black beans with crumbled blue cheese, however, and I thought that a perfectly odd combination; I would have preferred something more authentic, like queso fresco.
My sandwich was very good but also provided for me something of a letdown. I’ll admit that I am a pathological menu reader; once I know where I’m eating, I always peruse the online menu to decide whatever it is I’m going to order so as to speed up the entire process of going out to eat and also to avoid the awkward, over-asked question of, “What would you recommend?” When you really think about it, the last person on earth you should be asking meal advice from is a perfect stranger who most likely has a completely different palate and set of tastebuds than you. On both the online menu and the physical menu, it says the sandwich has: grilled chicken on a ciabatta roll, green chiles, roasted red pepper, pepper jack cheese, avocado, and chipotle mayo. To be perfectly honest, the only reason I ordered this sandwich was for the roasted red pepper, so you can imagine my disappointment when my sandwich arrived, beautiful, delicious, flavorful, but without any red pepper to be found. It was also served with what tasted a lot like swiss cheese, rather than pepper jack. The sandwich was still very good – all the flavors mixed well together, and I can understand why it won Best sandwich of the Taste of the Valley 2012, but I would have loved roasted red pepper. There was also menu discrepancy with my coworker’s meal; the menu clearly states you will get four tacos, and she only got three. Hopefully they will align their menu more closely to what they are actually serving, so there isn’t any confusion.
The soup was probably the highlight of the meal for me, although, again, another letdown because both my coworker and I were hoping for the salmon chowder, and it wasn’t going to be ready for consumption for about 20-30 minutes after we arrived. Since we were there around 11:40, and the restaurant opened at 11:00, I anticipated all the menu items would be ready to order, and I was disappointed to discover the salmon chowder (which appears to be a soup they offer every day, based upon their Facebook page) wasn’t. However, the Cuban black bean was incredibly rich and flavorful, with a light broth and topped with tortilla strips. The ham added a good smokey flavor without being too salty. I would certainly recommend it to future diners, when it is available.
The bill: I did not pay, but I believe it hovered somewhere around $27-$30 with tax and tip. Their prices are extremely reasonable, particularly for the amount of food you get, but if you want to make sure you keep it inexpensive, go for lunch rather than dinner (a good tip at generally any restaurant that doesn’t share a lunch and dinner menu).
Total score: 7/10. This restaurant was certainly above average; I ate some really delicious things and would definitely return to try other menu items (plus, I love to support local businesses and the fact that it’s in a historic building is novel). However, the uncomfortable service and discrepancies between menu and what was served did tarnish my first visit, leaving me less inclined to return sooner than later.